Our Core Values


We recognize the vital role each employee plays in the delivery of service to our customers and to the community. We strive to build an environment of mutual respect and loyalty. Teamwork is essential and we do whatever it takes to provide quality customer service and build a strong and stable agency.

Our People

Our employees and board of trustees are vitally important to our success. Our people make a difference in everything we do and we shall recognize and celebrate in their growth and success.


In carrying out our duties, we will act in a manner above reproach. Our decisions are driven by the highest ethical and moral standards. We will value open and honest relationships that endure difficult times and continuously grow stronger.



Safety for our customers, employees and the communities we serve is paramount to our success. We continuously work to improve our facilities, maintain our fleets, and implement policies and procedures to remain safe, secure and accident free. 


Quality Service

Customers and their satisfaction and the communities we serve are our highest priority. RTA employees consider the customer first in every decision they make so that we consistently exceed customer expectations. 



We recognize the high degree of responsibility to good stewardship of the human, financial, and environmental resources entrusted to our care. We will use our resources wisely and apply best practices in delivery of services to the community. We will evaluate and monitor standards which assure the effective and efficient use of agency resources. 

Our core values infographic