We address the unique needs and challenges of all individuals by facilitating accessibility, mobility, and community involvement through our programs and services. Our transit centers, bus stops and vehicles have accessible features to make getting to your destination easy. We offer customized fixed route travel training and provide special services and accommodations for customers who can’t use our fixed route buses.
Reasonable Modification Request
RTA makes every effort to ensure individuals with disabilities have access to, and benefits from all our services. In compliance with the Americans with Disabilities Act, and FTA requirements, we invite requests for reasonable modifications to customers with disabilities.
Reasonable modifications include changes, exceptions or adjustments to our rules, policies, practices, and procedures to provide everyone with the opportunity to use all RTA services.
Reasonable Modification Requests can be made by contacting Customer Service at 937-425-8300, Ohio Relay at 800-750-0750 (or 7-1-1) or by email at @email.
Schedules and route information can be printed in braille, large print, or sent electronically via email. For special requests contact Customer Service at 937-425-8300, Ohio Relay at 800-750-0750 (or 7-1-1) or by email at @email.
The following communication assistance is available for all public meetings conducted by RTA.
- Language interpreters
- Sign-language interpreters
- Assisted-listening devices
Please notify RTA of the communication assistance you require at least 48 hours in advance of the meeting you wish to attend by calling 937-425-8300 or by email at @email.
Comments, Complaints, and Commendations
RTA wants to hear about your experience and welcomes your feedback. RTA will respond to all complaints, including ADA and Title VI within three (3) days and resolve within thirty (30) days.
To submit complaints, commendations, suggestions or questions contact Customer Service at 937-425-8300 between the hours of 7:30 a.m. - 5 p.m. Monday through Friday and 8 a.m. - 4:30 p.m. Saturday and Sunday or email us at @email.
For ADA related complaints, you may fill out the following form: ADA Complaint Form.
Mail or deliver the form to:
Greater Dayton Regional Transit Authority
Customer Service, Attn: Quality Service Supervisor
4 South Main Street
Dayton, Ohio 45402
We provide complementary and countywide paratransit services for people who cannot access our fixed route service due to Rider Guide 05-17-21 web a disability or disabling health condition. You must be a registered customer to use paratransit services. Click here to download RTA Connect paratransit application.
Learn more about RTA Connect – Paratransit Services
Reduced Fares and Special Discount Cards
Customers with qualifying disabilities, or senior citizens age 65 and older, are eligible for reduced fares on fixed route services. Proof of eligibility is required for all customers seeking reduced fare. Click here to download Reduce Fare application.
Proof of Eligibility
If you are riding with a reduced fare pass or wish to pay the reduced fare rate, you are required to provide proof of eligibility, which may include a valid RTA identification card, or Medicare card.
How to Apply
To apply for a reduced fare photo ID due to a disability please submit an application to the RTA Certification Center. Upon approval of your application you will be able to have your ID card issued.
All RTA vehicles are accessible for mobility aids, such as wheelchairs, electric scooters, segways, walkers, and crutches. RTA operators are trained to assist customers with disabilities or who need assistance boarding or exiting the vehicle.
Service animals are welcome on all RTA vehicles and facilities
Mobility Aid Securement and Priority Seating
Customers using a mobility aid must use the designated securement area and may secure or unsecure their mobility aid without assistance from the operator. Individuals who use mobility aids, including wheelchairs, have equal access to the securement areas on buses. RTA operators will request other customers to move make an accessible seat available.
Respirators and Portable Oxygen
You may board any RTA service with a respirator or portable oxygen supply. When calculating the amount of oxygen required, plan to include more than two hours of travel time.
Automatic Stop Announcements
To assist all customers, especially those with visual and auditory impairments, we have implemented an automated voice and display announcement system on all fixed route buses.