It depends. New Tapp Pay cards at the RTA transit center payment kiosks include a $2 fee, effective August 1, 2022. The cards are reloadable and there...
No. You can add value to your Tapp Pay card or phone account with cash by visiting a payment kiosk (downtown only) or any retail location. A list of...
Do I need to set up an account to be able to use Tapp Pay?
For card accounts, NO. However, the benefit of creating an account for your card is that should it ever be lost or stolen, the value in your account...
You can check your balance by tapping the gear icon in the Transit app, or by calling RTA Call Center at (937) 425-8300. For cards, you can check your...
I received an error message: “No tickets available for sale” or “Unable to Purchase Tickets”, what do I do?
This is caused by either the account or the smart phone being locked out from Tapp Pay, due to either security or fraud concerns. Contact RTA Customer...
I'm eligible for reduced fares. Can I use Tapp Pay?
Yes, when receiving your Tapp Pay card from the payment kiosk, you can select “Reduced” fare. In addition, when you create an account online for your...
Is there a minimum amount I can add to my Tapp pay account? Is there a maximum amount?
The minimum that may be added to your Tapp Pay account varies by whether you are using a card or phone to access Tapp Pay. With exception to Tapp Pay...
RTA is not responsible for lost or stolen cards. However, if you registered your card by creating an account at www.iriderta.org/tapp-payhub, call RTA...
What happens if my smart phone becomes inoperable (i.e. battery dead) prior to being able to use Tapp Pay?
Customers prior to boarding the vehicle, are responsible for providing a valid form of payment, ensuring an appropriate account balance, and having a...
Fare capping is available using Tapp Pay. Customers will be limited, or capped, in the amount they pay within a given timeframe once they have ridden...
When you board and scan your Tapp Pay barcode on the payment reader, it will provide two different types of messages which indicate that you need to...
Will Tapp Pay store my debit or credit card details?
No, but you have an option to store your debit or credit card details for future transactions. No payment details are stored on the device, but rather...