Customer Service Promise & Guarantee
We appreciate that you choose to ride RTA. To provide you excellent service, we pledge to honor the following promises:
Your right to safe service
Your safety is our top priority. If we are not performing to your standards, please let us know.
Your right to courteous, clean, accessible, and dependable service
Simply put – you deserve the best. If you find our service less than adequate, please let us know.
Your right to be heard
We promise to make your issues count. If you have concerns regarding service, tell us.
Your right to be notified of significant service delays
Updated service information will be made available at the following locations:
Customer Service: 937-425-8300
RTA RideTime System and Alerts: https://www.iriderta.org/ride
Service Guarantee Program
The Service Guarantee Program provides a credit to your registered Tapp Pay account in the event that your service did not operate.
Requests for credit can be made by contacting RTA’s Call Center at 937-425-8300 during the hours of 8:00 a.m. to 5:00 p.m. or by emailing us at @email.
You must provide the date, time, and location of when your service was impacted in order for staff to properly review your request.
The RTA Service Guarantee does not apply to delays due to acts of nature, power outages or events beyond the control of RTA.