RTA seeks customer feedback via online survey; offers prize incentives

March 28, 2022

For Immediate Release

MEDIA CONTACT:  Jessica Olson (937) 425-8352, Communications Manager

(DAYTON, OHIO)… The Greater Dayton RTA wants to connect with its customers to hear their views on service. The agency is seeking input through an online survey administered by the American Bus Benchmarking Group (ABBG). The survey goes live on RTA’s website March 28 and will remain open through May 1. Those who participate will be entered for a chance to win prizes, including a month of free rides.

As a member, ABBG provides RTA a forum to engage with other mid-sized bus organizations in America to learn from each other by comparing performance, sharing experiences, and identifying best practices. RTA partners with the ABBG and its customer satisfaction survey to see how it compares to other transit agencies around the country and to find new ways to improve its customer experience.

“The ABBG customer satisfaction survey gives our customers a chance to tell us what we are doing well and point out areas where we could improve,” said Brandon Policicchio, Chief Customer and Business Development Officer for the RTA. “We understand that there have been temporary changes to our services as a result of COVID-19; however, we are always looking to fine-tune our services based on our customers’ feedback.”

The 2022 survey will be available online at www.iriderta.org/survey beginning March 28. participants will have two language options: English and Spanish. The survey will ask for customer feedback on service, satisfaction, fare, and COVID-19. All community members who utilize RTA’s services are encouraged to take the survey.

As an incentive, each week of the survey RTA will randomly award a week’s worth of free rides to one winner. At the end of the survey, RTA will select a winner for a month’s worth of free rides. For more information on the RTA, visit www.iriderta.org.