What happens if I lose my smart phone or buy a new one?
If you need to change your smart phone (lost, theft, upgrade), you can transfer any valid, unused funds in your account to that phone if you have purchased fare using a registered account. To transfer your unused funds and account to a new phone, download Transit app to your new phone and log in. You will be prompted to confirm that you wish to transfer your account to this smart phone. Please note, accounts can only be transferred between smartphones three (3) times in six (6) months. This is a preventative measure to protect you from fraud and theft.