Regular Service downtown
All routes have returned to regular routing in the downtown area. The re-routes supporting the NATO event have ended.
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RTA offers free rides on Memorial Day
(DAYTON, OHIO)… In observance of Memorial Day, the Greater Dayton Regional Transit Authority (RTA) will be offering free rides systemwide on Monday...
RTA reroutes for NATO Parliamentary Assembly
(DAYTON, OHIO)… The Greater Dayton RTA will be rerouting all routes that come through the Wright Stop Plaza Transit Center from Tuesday, May 20...
RTA to make slight time adjustments on some routes beginning May 18
(DAYTON, OHIO)… The Greater Dayton RTA will make slight time adjustments in the morning and afternoon hours to routes 2, 4, 7, 8, 9, 12 and 22...
RTA offering free rides for May 6 primary
(DAYTON, OHIO)… On Tuesday, May 6, 2025, the Greater Dayton RTA will provide free rides system-wide to ensure access for everyone who chooses to...
RTA unveils bus honoring military members, veterans
(DAYTON, OHIO)… As they say in the military, “Keep your head on a swivel” because the Greater Dayton RTA is rolling out a bus to commemorate the...
RTA to extend Flyer service hours during NATO event
(DAYTON, OHIO)… The Greater Dayton RTA will be expanding the weekend hours of the Flyer to run from 8 a.m. to midnight on Saturday, May 24, and on...
RTA adjusts routes for St. Patrick’s Day road closures
(DAYTON, OHIO) - Due to road closures along Wayne Avenue for St. Patrick’s Day celebrations, the Greater Dayton RTA will be adjusting Routes 4 and 12...
What happens if I lose my Tapp Pay card?
RTA is not responsible for lost or stolen cards. However, if you registered your card by creating an account at www.iriderta.org/tapp-payhub, call RTA...
I received an error message: “No tickets available for sale” or “Unable to Purchase Tickets”, what do I do?
This is caused by either the account or the smart phone being locked out from Tapp Pay, due to either security or fraud concerns. Contact RTA Customer...
Why is my account showing my balance is negative?
RTA offers a “one more ride feature,” meaning your account can go negative by one or possibly two trips in order to ensure you are not stranded and...
What happens if I forget my password?
If you select ‘Forgot Password’ during the login process, the email account that you are using will receive a link from ‘Katie from Transit’ with a...
What should I do if I lose my phone?
Your Tapp Pay account is not tied to your phone, once a new phone is logged in your account will move to your new device. In order to protect your...
Can I move my Tapp Pay account from one device to another?
Yes, download the app to the new device and sign into your account. Please note that your account can be active only on one device at a time.
Where do I use my card or phone on an RTA vehicle?
When you board the vehicle, scan the mobile bar code on your phone on the oval shaped payment reader located at the front of the vehicle. When...
Do I need a debit or credit card to use Tapp Pay?
No. You can add value to your Tapp Pay card or phone account with cash by visiting a payment kiosk (downtown only) or any retail location. A list of...
Additional questions?
If you did not find the answer to your question here, contact RTA Customer Service 7 days a week from 8 a.m. to 5 p.m. by calling (937) 425-8300.
If I am a Connect Paratransit customer traveling on a route bus, do I need fare?
RTA provides free rides to eligible Paratransit customers when traveling on bus routes.
Are there refunds?
No. Funds loaded to your account are non-refundable and have no cash or credit value.
Will Tapp Pay store my debit or credit card details?
No, but you have an option to store your debit or credit card details for future transactions. No payment details are stored on the device, but rather...
Why am I prompted for my CVV every time I purchase a pass?
This is a security measure to protect you in the event of a lost or stolen smart phone.
Are security protections in place to protect my personal information?
Yes. Tapp Pay is fully certified and compliant with Payment Card Industry Standards (PCI-DSS). All payment communications are fully encrypted via...
Will my Tapp Pay account still work if I lose cellular or WiFi connectivity when boarding the vehicle?
Yes. Tapp Pay doesn’t require cellular or WiFi connectivity to activate and you will be able to show and display from the Transit app when boarding...
What happens if my smart phone becomes inoperable (i.e. battery dead) prior to being able to use Tapp Pay?
Customers prior to boarding the vehicle, are responsible for providing a valid form of payment, ensuring an appropriate account balance, and having a...
What happens if I lose my smart phone or buy a new one?
If you need to change your smart phone (lost, theft, upgrade), you can transfer any valid, unused funds in your account to that phone if you have...