Tapp Pay FAQ

Valid as of August 14, 2022

Bus Service

Are bicycles allowed on buses?
Every RTA bus has easy-to-use bike racks available all year round. Bicycles are welcome at no additional charge. Click here for more information.
How do I request to get service in my area?
RTA assesses our service throughout the year. If you want RTA to provide service to an area that does not receive service, you have several options to...

Careers with RTA

How do I apply for a job posting?
You may apply for a posted job by visiting Careers or stopping by 600 Longworth Street, Dayton and completing an online application on the Kiosk.
How do I view what jobs are available for me?
Careers list current jobs open at RTA. You can stop by 600 Longworth Street, Dayton or call 937-425-8400 to check available positions.
I can get on the internet, but I don't have an e-mail address. Why do I need one?
You need an email address when applying for a job posting at i-riderta.org. An e-mail address serves as another way of contacting you. At times...
I don't have a computer at home. Where can I apply for jobs at RTA?
You can apply for a job with RTA by going to 600 Longworth Avenue between 8 a.m. and 5 p.m. Monday through Friday.
Who can I contact with problems when I am applying?
You can contact Human Resources at 937-425-8400 or e-mail @email.

Customer Service

How can riders have a say in the way things are done at RTA?
By becoming a member of the Customer Advocacy Group (CAG). The agency encourages applications from any transit customer or organization interested in...
How do I provide feedback on something that happened to me on an RTA bus or at an RTA facility?
Customer feedback can be provided by contacting our Call Center at (937) 425-8300 or via email at @email.
Is there any way a new rider or someone with a disability can learn to ride RTA?
RTA regularly works with groups or individuals to reduce the stress of learning to ride the bus. If you are new to the community or have a physical or...
What are the hours of the RTA Customer Service?
Monday – Sunday 8:00 a.m. – 5:00 p.m.
What happens to lost and found items?
Lost and found items collected during a scheduled route are held in an RTA storage area for a scheduled period of time based on the item lost (a...
What is the number to the RTA Customer Service Line?
RTA Customer Service Line: 937-425-8300.

Doing Business with RTA

How can I do business with RTA if I have a service or product the agency might need?
The Procurement Department makes every effort to seek qualified businesses to purchase goods and/or services. It is RTA’s policy not to discriminate...

Fares and Passes

I would like to know what form and/or process an individual with a disability would need to complete in order to get a reduced rate bus pass.
You must complete a paratransit application and get certification through the RTA Certification Center. For details and to apply, call the center at...

General

Can anyone attend an RTA board meeting or board committee meeting?
Yes. All regular meetings of the Board of Trustees and committee meetings are open to the public. RTA has developed policy regarding public...
Who is responsible for governing the RTA?
RTA is a public agency under Ohio law governed by nine trustees. Board members are appointed by Montgomery County, Dayton and Kettering.

Safety Concerns

How can I get a copy of the Facilities Code of Conduct?
Download a pdf version of Facilities Code of Conduct.
How can I get a copy of the Rules of the Road?
Download a PDF version of Rules of the Road.

Schedules, Maps and Alerts

How do I read a schedule?
Determine the direction of your trip and the day you will travel. The schedules are separated by day of service. Find the major stop listing closest...

Tapp Pay

Additional questions?
If you did not find the answer to your question here, contact RTA Customer Service 7 days a week from 8 a.m. to 5 p.m. by calling (937) 425-8300.
Are receipts available for Tapp Pay purchases?
Receipts are available and sent from ‘@email’ to the email linked to your Tapp Pay account after funds are loaded. If you don’t...
Are security protections in place to protect my personal information?
Yes. Tapp Pay is fully certified and compliant with Payment Card Industry Standards (PCI-DSS). All payment communications are fully encrypted via...
Are there any fees for using Tapp Pay?
It depends. New Tapp Pay cards at the RTA transit center payment kiosks include a $2 fee, effective August 1, 2022. The cards are reloadable and there...
Are there refunds?
No. Funds loaded to your account are non-refundable and have no cash or credit value.
Can I move my Tapp Pay account from one device to another?
Yes, download the app to the new device and sign into your account. Please note that your account can be active only on one device at a time.
Can I pay for more than one person with Tapp Pay? Does each customer need their own Tapp Pay account?
In order for fare capping to work, RTA requires that each customer has their own payment method. The only exception to this is for children aged 12...
Can I set up my Tapp Pay account to add funds automatically when my balance is running low?
At this time, we don't have the option to auto load an account.
Can I switch my Tapp Pay account value from one email to another? Or from the card to a phone account?
You can permanently transfer your balance from one email account to a new email account. Please contact RTA Customer Service at (937) 425-8300 for...
Do children traveling with me that are age 12 and under need fare?
No. However, if the children are age 12 and under but over 60 inches tall, you or the child are required to show proof of age.
Do I need a debit or credit card to use Tapp Pay?
No. You can add value to your Tapp Pay card or phone account with cash by visiting a payment kiosk (downtown only) or any retail location. A list of...
Do I need to set up an account to be able to use Tapp Pay?
For card accounts, NO. However, the benefit of creating an account for your card is that should it ever be lost or stolen, the value in your account...
How can I check my Tapp Pay account balance?
You can check your balance by tapping the gear icon in the Transit app, or by calling RTA Call Center at (937) 425-8300. For cards, you can check your...
How does the driver know I have valid fare?
When you scan Tapp Pay on the payment reader, the driver will monitor the screen as you scan to verify it is a valid boarding.
I received an error message: “No tickets available for sale” or “Unable to Purchase Tickets”, what do I do?
This is caused by either the account or the smart phone being locked out from Tapp Pay, due to either security or fraud concerns. Contact RTA Customer...
I'm eligible for reduced fares. Can I use Tapp Pay?
Yes, when receiving your Tapp Pay card from the payment kiosk, you can select “Reduced” fare. In addition, when you create an account online for your...
If I am a Connect Paratransit customer traveling on a route bus, do I need fare?
RTA provides free rides to eligible Paratransit customers when traveling on bus routes.
Is there a minimum amount I can add to my Tapp pay account? Is there a maximum amount?
The minimum that may be added to your Tapp Pay account varies by whether you are using a card or phone to access Tapp Pay. With exception to Tapp Pay...
What happens if I forget my password?
If you select ‘Forgot Password’ during the login process, the email account that you are using will receive a link from ‘Katie from Transit’ with a...
What happens if I lose my smart phone or buy a new one?
If you need to change your smart phone (lost, theft, upgrade), you can transfer any valid, unused funds in your account to that phone if you have...
What happens if I lose my Tapp Pay card?
RTA is not responsible for lost or stolen cards. However, if you registered your card by creating an account at www.iriderta.org/tapp-payhub, call RTA...
What happens if my smart phone becomes inoperable (i.e. battery dead) prior to being able to use Tapp Pay?
Customers prior to boarding the vehicle, are responsible for providing a valid form of payment, ensuring an appropriate account balance, and having a...
What is RTA Tapp Pay?
Tapp Pay allows you to load value and pay for RTA fare with a reloadable card or your smartphone from within the Transit app. Tapp Pay cards are...
What should I do if I lose my phone?
Your Tapp Pay account is not tied to your phone, once a new phone is logged in your account will move to your new device. In order to protect your...
What's fare capping?
Fare capping is available using Tapp Pay. Customers will be limited, or capped, in the amount they pay within a given timeframe once they have ridden...
When traveling on Connect Paratransit, does my Personal Care Attendant need fare?
Where do I use my card or phone on an RTA vehicle?
When you board the vehicle, scan the mobile bar code on your phone on the oval shaped payment reader located at the front of the vehicle. When...
Why am I prompted for my CVV every time I purchase a pass?
This is a security measure to protect you in the event of a lost or stolen smart phone.
Why is my account showing my balance is negative?
RTA offers a “one more ride feature,” meaning your account can go negative by one or possibly two trips in order to ensure you are not stranded and...
Will my Tapp Pay account still work if I lose cellular or WiFi connectivity when boarding the vehicle?
Yes. Tapp Pay doesn’t require cellular or WiFi connectivity to activate and you will be able to show and display from the Transit app when boarding...
Will Tapp Pay remind me when my balance runs low?
When you board and scan your Tapp Pay barcode on the payment reader, it will provide two different types of messages which indicate that you need to...
Will Tapp Pay store my debit or credit card details?
No, but you have an option to store your debit or credit card details for future transactions. No payment details are stored on the device, but rather...