Tapp Pay FAQ

Valid as of May 15, 2021

Tapp Pay

Additional questions?
If you did not find the answer to your question here, contact RTA Customer Service 7 days a week from 8 a.m. to 5 p.m. by calling (937) 425-8300.
Are receipts available for Tapp Pay purchases?
Receipts are available and sent from ‘@email’, after loading funds onto your Tapp Pay account on Transit to the email provided. If you...
Are security protections in place to protect my personal information?
Yes. Tapp Pay is fully certified and compliant with Payment Card Industry Standards (PCI-DSS). All payment communications are fully encrypted via...
Are there any fees for using Tapp Pay?
NO. However, you may incur data usage fees via your cellular service provider for use of the application. RTA is not responsible for any mobile...
Are there refunds?
No. Funds loaded to your account are non-refundable and have no cash or credit value.
Can I move my Tapp Pay account from one device to another?
Yes, download the app to the new device and sign in to your account. Please note that your account can be active only on one device at a time.
Can I pay for more than one person with Tapp Pay? Does each customer need their own Tapp Pay account?
In order for fare capping to work, RTA requires that each customer has their own payment method. The only exception to this is for children aged 12...
Can I set up my Tapp Pay account to add funds automatically when my balance is running low?
At this time, we don't have the option to auto load an account.
Can I switch my Tapp Pay account value from one email to another? Or from the card to a phone account?
You can permanently transfer your balance from one email account to a new email account. Please contact RTA Customer Service at (937) 425-8300 for...
Do children traveling with me that are age 12 and under need fare?
No. However, if the children are age 12 and under but over 60 inches tall, you or the child are required to show proof of age.
Do I need a debit or credit card to use Tapp Pay?
No. You can add value to your Tapp Pay card or phone account with cash by visiting a payment kiosk or any retail location. A list of these locations...
Do I need to set up an account to be able to use Tapp Pay?
For card accounts, NO. However, the benefit of creating an account for your card is that should it ever be lost or stolen, the value in your account...
Does Tapp Pay replace existing payment methods for RTA services?
Yes, RTA will begin phasing out its existing payment system through the fare box, and customers will be exclusively using Tapp Pay to pay fare by the...
How can I check my Tapp Pay account balance?
You can check your balance by tapping the gear icon in the Transit app, or by calling RTA Call Center at (937) 425-8300. For cards, you can check your...
How does the driver know I have valid fare?
When you scan Tapp Pay on the payment reader, the driver will monitor the screen as you scan to verify it is a valid boarding.
I received an error message: “No tickets available for sale” or “Unable to Purchase Tickets”, what do I do?
This is caused by either the account or the smart phone being locked out from Tapp Pay, due to either security or fraud concerns. Contact RTA Customer...
I'm eligible for reduced fares. Can I use Tapp Pay?
Yes, when receiving your Tapp Pay card from the payment kiosk, you can select “Reduced” fare. In addition, when you create an account online for your...
If I am a Connect Paratransit customer traveling on a route bus, do I need fare?
No, you simply show your valid Connect Paratransit identification card and board at no charge. There is no need for you to tap your Tapp Pay card or...
Is there a minimum amount I can add to my Tapp pay account? Is there a maximum amount?
The minimum that may be added to your Tapp Pay account varies by whether you are using a card or phone to access Tapp Pay. With exception to Tapp Pay...
What happens if I forget my password?
If you select ‘Forgot Password’ during the login process, the email account that you are using will receive a link from ‘Katie from Transit’ with a...
What happens if I lose my smart phone or buy a new one?
If you need to change your smart phone (lost, theft, upgrade), you can transfer any valid, unused funds in your account to that phone if you have...
What happens if I lose my Tapp Pay card?
RTA is not responsible for lost or stolen cards. However, if you registered your card by creating an account at www.iriderta.org/tapp-payhub, call RTA...
What happens if my smart phone becomes inoperable (i.e. battery dead) prior to being able to use Tapp Pay?
Customers prior to boarding the vehicle, are responsible for providing a valid form of payment, ensuring an appropriate account balance, and having a...
What happens to my already purchased daily, weekly, or monthly pass in Tapp Pay?
These passes will continue to exist and can be used as long as they are valid. No new purchases of these fare types will be possible. It is strongly...
What is RTA Tapp Pay?
Tapp Pay allows you to load value and pay for RTA fare with a reloadable card or your smartphone from within the Transit app. Tapp Pay cards are...
What should I do if I lose my phone?
Your Tapp Pay account is not tied to your phone, once a new phone is logged in your account will move to your new device. In order to protect your...
What's fare capping?
Fare capping is available using Tapp Pay. Customers will be limited, or capped, in the amount they pay within a given timeframe once they have ridden...
When traveling on Connect Paratransit, does my Personal Care Attendant need fare?
Where do I use my card or phone on an RTA vehicle?
When you board the vehicle, scan the mobile bar code on your phone on the oval shaped payment reader located at the front of the vehicle. When...
Why am I prompted for my CVV every time I purchase a pass?
This is a security measure to protect you in the event of a lost or stolen smart phone.
Why is my account showing my balance is negative?
RTA offers a “one more ride feature,” meaning your account can go negative by one or possibly two trips in order to ensure you are not stranded and...
Will my Tapp Pay account still work if I lose cellular or WiFi connectivity when boarding the vehicle?
Yes. Tapp Pay doesn’t require cellular or WiFi connectivity to activate and you will be able to show and display from the Transit app when boarding...
Will Tapp Pay remind me when my balance runs low?
When you board and scan your Tapp Pay barcode on the payment reader, it will provide two different types of messages which indicate that you need to...
Will Tapp Pay store my debit or credit card details?
No, but you have an option to store your debit or credit card details for future transactions. No payment details are stored on the device, but rather...